Warranty and Guarantees
WARRANTY INFORMATION
Manufacturer Warranty
The Manufacturer's Warranty ensures that your product meets specific quality and performance standards within a defined period, as outlined in the manufacturer’s warranty guidelines, often detailed in the product manual. For brands not covered by our warranty processing service, please contact the manufacturer directly. Alternatively, we’re happy to provide guidance on how to reach out to them for support. If you are unsure of warranty guidelines, please refer to the instruction manual included on your device.
At TVape, we’re committed to more than just great products – we’re dedicated to ensuring your satisfaction with our warranty processing service on behalf of the manufacturer! TVape Hassle-Free and Tvape Store Warranty are applicable for most of the brands we carry, giving you peace of mind with every purchase. We stand behind the quality of the products we carry and aim to make your experience as smooth as possible.
TVape Hassle-Free Warranty
We simplify the warranty process for most claims:
- There is no need to return your device – just submit a video showing the defect.
- If video proof is not an option, or the defect cannot be clearly shown via video, we may require the product to be sent back to our warehouse for evaluation.
- Once we receive your device, please allow up to 15 business days for processing and resolution.
- TVape does not cover shipping costs, and we do not accept C.O.D. packages or cover customs fees.
TVape Store Warranty
We offer the TVape Store Warranty for certain brands within the warranty period specified on our product pages. Due to limitations set by the manufacturer, the warranty process is slightly more elaborate and, in some cases, more costly due to shipping:
- We will ask you to return the product for testing if a defect is identified.
- Customers are responsible for covering the shipping costs when returning devices to us.
- After we receive the device, please allow up to 15 business days for us to process the claim and provide a resolution.
- TVape does not cover shipping costs, and we do not accept C.O.D. packages or cover customs fees.
Wear and Tear Items Coverage
Wear and tear items are parts that naturally degrade over time due to regular use, leading to reduced functionality or performance, such as batteries, glass parts, bubblers, rubber O-rings, pods, cartridges, coils, tanks, nails, atomizers, mouthpieces, whip attachments, power cables, USB cables, rubber parts, rolling papers, fillable cones, plastic grinders, balloons, wicks, candles, butane lighters, humidity packs, and sliding doors, are covered only under our Dead on Arrival (DOA) Warranty. Please see the complete list of parts considered as wear and tear in your instruction manual.
- To make a claim for these items, any defects or issues must be reported within 3 business days of receiving your order.
- After this period, these items are considered normal wear and tear and are no longer eligible for replacement.
What’s not Covered?
We do our best to ensure your product performs as expected, but certain conditions are not covered under warranty:
- Normal wear and tear
- Water damage, improper cleaning, or misuse
- Lost parts due to user error
- Modified or dismantled Products
- Battery degradation over time (refer to your device’s manual for battery warranty details)
- Devices purchased from third-party platforms like Kijiji, Craigslist or unauthorized retailers
- Devices and parts that are not fully clean when returned, are not eligible for warranty.
How to File a Warranty Claim
Filing a claim is easy! Just click the “Having an Issue with Your Order?” button at the bottom of this page or email us at cs@tvape.com . Be sure to include your proof of purchase, device serial number, and details of the defect to speed up the process. The more concise you can explain your case, the faster we can help you with tedious warranty processes.
Please Note: TVape does not cover shipping costs, and TVape is not responsible for lost or damaged packages.
GUARANTEES INFORMATION
As an authorized reseller of top brands, TVape offers a wide range of high-quality vaporizers. When you purchase from TVape, you can rest assured that you're getting genuine, authentic products directly from the manufacturer. As an authorized reseller, we have the privilege of offering you the latest and greatest in vaporizer technology.
What can you expect when you shop with us?
Authentic Original Products:
Every product we offer is directly sourced from leading manufacturers, so you can be confident you’re receiving 100% genuine products with unmatched quality.
Full Manufacturer Warranty:
Your purchase is safeguarded by the full manufacturer’s warranty, which adds extra peace of mind and demonstrates our commitment to quality and reliability.
Dedicated Expert Customer Support:
Our knowledgeable team of vaporizer specialists is here to support you with personalized guidance, technical advice, or any questions you might have about your purchase.
Secure Confidential Shopping:
We prioritize your privacy and data security, using the latest technology to ensure a safe and secure shopping experience.
Trusted Brands, Guaranteed Quality:
Brands like Arizer and Storz & Bickel set the standard for smooth, flavorful vapor and unmatched durability. Whether you’re looking for portable convenience or desktop power, these pioneers deliver cutting-edge engineering trusted by vapers worldwide
Luxury Meets Functionality:
Elevate your routine with brands like Zeus and PAX, known for sleek, award-winning designs that combine style with intuitive usability. These vaporizers aren’t just tools—they’re statements.
Affordable Excellence:
Brands like Utillian and Yocan prove that premium vaping doesn’t have to break the bank. Enjoy high-performance clouds and user-friendly features at a price that respects your budget.
Concentrate Specialists:
For concentrate enthusiasts, brands like Puffco and Dr. Dabber redefine the experience with advanced heating systems, stunning glass accessories, and precision temperature control. Perfect for connoisseurs who demand the best.
Cutting-Edge Innovators:
Explore the future of vaping with brands like Tronian and Focus V, who push boundaries with groundbreaking technology. From modular designs to customizable sessions, these brands are redefining what’s possible.
Style and Substance:
Brands like Kandypens and Vessel blend artistic design with premium materials, offering vaporizers that look as good as they perform. Ideal for vapers who value aesthetics without compromising on quality.
Many More Brands:
At TVape, we consistently work to build strong relationships with proven manufacturers. We offer products from many more brands in an effort to provide a solution for as many users as possible.
What Makes TVape Different?
We’re more than a retailer—we’re your guide to premium vaping. We ensure your purchasing process is as clean and straightforward as possible.
Here is what we offer:
- A Vaporizer for Everyone: Whether you’re a casual user or a connoisseur, our curated selection includes everything from discreet portables to heavy-duty desktop units. Concentrates, Dry Herbs, and Extracts, we have it all.
- Innovation You Can Trust: We partner with brands that prioritize forward-thinking technology so your device stays relevant as vaping evolves.
- Unmatched Expertise: Our team doesn’t just sell vaporizers—we use them, test them, and know them intimately. From setup to troubleshooting, we’re here to help.
All products are sealed and directly sourced from the manufacturer.