We accept returns within 30 days of purchase and issue a refund only if the item is unused and unopened. We do not accept returns after 30 days of purchase whether the product is sealed or unopened. Please see our warranty page for warranty issues. All shipping related to damages or missing parts need to be reported to us within 3 business days after receipt of the package. All returns are subject to a 15% restocking fee plus a $15 shipping fee for all orders that received free shipping courtesy of TVAPE. Please allow up to 15 business days from the date we receive your shipment back for the refund (credit back) to your account to be processed by our Payments Department. Once the credit back has been processed, you will be notified via email with a credit memo. Fees are deducted from the credit back unless the return is due to an error on the part of TVAPE. All accessories, freebies and components that come with the product must be sent back with the original packaging of the product. The full retail price of any items kept and not returned, will be deducted from the refund total. This includes vaporizer accessories and/or parts that were discounted with the original purchase. Please note that any incomplete or defaced returned items will not be given credit.
When shipping back a product to be returned, you are responsible for insuring the package. TVAPE is not responsible for lost or damaged returned items. Before shipping out a return item, you must contact us at firstname.lastname@example.org to state the intent of your return. We will then issue you a return reference number that must be labeled on your package in addition to the return address we provide you with, not the address originally labeled on the box.