Return Policy

Free Returns — Home Brands

We stand behind Zeus, Utillian, Tronian, and LITL products with free returns — even if opened and used — for an exchange, credit, or refund to your original payment method. How long you have depends on the product: look for the 30-Day or 100-Day badge on the product page under "Add to Cart."

To start your return, just reach out to us at cs@tvape.com and we'll walk you through the details and process.

Return Conditions — Zeus, Utillian, Tronian & LITL (30-Day and 100-Day Free Returns)

Units must be 100% clean, with all parts emptied of product and free of residue before being returned. All returns are assessed by our team upon receipt — items that show signs of residue, odor, or insufficient cleaning may not be eligible for a full refund or credit.

If any component or the unit itself arrives damaged or missing, the retail price of the affected part or component will be deducted from your refund or credit.

If your order includes a free or bundled item (like a Gift Card, Zeus BOLT or Utillian Hot Wax Axe) and you decide to keep it, its full price will be deducted from your credit or refund.

Warranty & Damaged in Transit — Zeus, Utillian, Tronian & LITL Home Brand Devices

If your device arrives dead on arrival or stops working shortly after, it's covered under warranty — no need to worry. Just reach out to cs@tvape.com and we'll assist with troubleshooting and offer a replacement or store credit/refund if applicable.

For accessories damaged in transit (coils, mouthpieces, glass bubblers, glass tubes, etc.), please reach out to us within 7 days of receipt so we can arrange a replacement.

Processing & Return Monitoring — 30-Day and 100-Day Money-Back Return Program (for Home Brands)

Once we receive your return, please allow up to 10 business days for processing. During high-volume seasons, this may take a little longer — our support team is always available for a status update.

TVape monitors return activity for potential abuse and reserves the right to decline returns that fall outside this policy or reflect a pattern of excessive use. If a return is declined, our support team will reach out to discuss a suitable solution.

Returns are limited to a maximum of 2 per customer.

General Return Policy

The general return policy applies to any brand that is not one of our home brands listed above (for example, Arizer, PAX, Puffco, and similar).

Returns are accepted within 30 days of your order purchase date, provided the item is unopened and unused. You must reach out to us within this timeframe to initiate a return.

If you'd like an exchange or store credit, your return is completely free — no cost to you. If you'd like a refund to your original payment method, a $20 fee applies, covering return shipping and restocking/processing costs.

To start your return, just reach out to us at cs@tvape.com and we'll walk you through the details and process.

General Return Policy — Non-Home Brands (Arizer, PAX, Puffco, and Similar Third-Party Products)

Units must be unopened, unused, and 100% sealed in original packaging to qualify for return. Items that arrive opened, used, or with broken seals do not meet our return conditions — in this case, the item will be returned to you, or our team will reach out to arrange a suitable solution.

If you'd like to arrange your own return shipping, just keep in mind you're responsible for the item until it reaches us — so we always recommend using a trackable and insured shipping method for peace of mind.

If any component or the unit itself is damaged or missing, the retail price of the affected part or component will be deducted from your refund or credit — we'll always notify you of the deduction amount before finalizing your refund.

Return Conditions — Non-Home Brand General Returns (Arizer, PAX, Puffco, and Similar Third-Party Products)

If your device is defective on arrival or develops an issue, it's covered under warranty — we'll support you through whichever process applies: Hassle-Free Warranty, manufacturer's warranty, or store warranty. Just reach out to cs@tvape.com.

For accessories damaged in transit (coils, mouthpieces, glass bubblers, glass tubes, etc.), please reach out to us within 7 days of receipt so we can arrange a replacement.

Warranty & Damaged in Transit — Non-Home Brand General Return Policy (Arizer, PAX, Puffco, and Similar)

Once we receive your return, please allow up to 10 business days for processing. During high-volume seasons this may take a little longer — our support team is always available for a status update.

TVape monitors return activity for potential abuse and reserves the right to decline returns that fall outside this policy or reflect a pattern of excessive use. If a return is declined, our support team will reach out to discuss a suitable solution.

Return to Sender Packages (RTS)

A package may be returned as RTS due to an incorrect address, customer unavailable for delivery, or missing carrier access information.

We ask customers to double-check their shipping address before checkout and review their order confirmation email. If anything looks incorrect, contact us immediately.

If a package is returned to sender (RTS), you have the following options:

International orders returned due to customs refusal or rejection are subject to applicable return shipping and customs fees.

Please note RTS orders are not eligible under the Free Returns policy for home brands.

Attention: (RMA) Returns must be authorized by our support team before being shipped back.