Start your Request

If you are looking to send back your order, whether it’s for a return or warranty, fill out the form below to start the return process. You will receive a return authorization number and further instructions on how to return your purchase.

Order Information

Please note that we can only perform a warranty claim so long as the unit is still under warranty based on the original purchase date of the unit.

Vaporizers that have been modified, dismantled, or have been subjected to physical damage will not be accepted for warranty.

Products that are not 100% clean, do not qualify for warranty. TVAPE reserves the right to refuse a warranty claim.