TVape Money-Back Guarantee: 30 & 100-Day Returns

TVape offers 30-day or 100-day returns from delivery for eligible products, depending on the product. Coverage includes opened and used products, subject to the return conditions below.

Qualifying products from our home brands—Zeus, Utillian, Tronian, and LITL—can be returned for an exchange, store credit, or refund to the original payment method. Qualifying authorized returns are free.

Which TVape products qualify for 30 or 100-day returns?

The return window depends on the product. Look for the 30-Day Free Returns or 100-Day Free Returns badge beneath “Add to Cart” on the product page to confirm eligibility.

100-Day Money-Back Guarantee

The following products qualify for returns within 100 days of delivery, including opened or used products that meet the return conditions.

30-Day Money-Back Guarantee

The following products qualify for returns within 30 days of delivery, including opened or used products that meet the return conditions.

Important: Not all home-brand products qualify. Check the return badge on the product page to confirm the applicable return window.

Can I return an opened or used product?

Yes. Eligible products covered by the 30-day or 100-day money-back program may be returned after opening or use, subject to the product condition requirements below. Third-party brands are excluded from this program.

What condition must the product be in?

Returned products must be completely clean, with all parts emptied of material and free of residue. Our team inspects every return upon receipt. Residue, odor, or insufficient cleaning may affect eligibility for a full refund or credit.

What refund options are available?

Eligible returns can be processed as an exchange, store credit, or refund to your original payment method, subject to inspection and any applicable deductions.

Qualifying authorized returns are free. However, the following deductions may apply:

• Missing or damaged products or components: The retail price of the affected product or componentwill be deducted from your refund or credit.
• Retained free or bundled items: If you keep an included gift or bundled item, its full price will be deducted from your refund or credit.

When does the return period start?

The 30-day or 100-day return window begins on your order delivery date, rather than the date you place your order. Eligible products must be returned within the applicable period, subject to this policy.

Is return shipping free?

Yes. Qualifying authorized money-back returns are free of charge. Contact our support team for return shipping instructions and arrangements before sending your product.

Packages returned to us by the delivery carrier—for example, because of an incorrect address or unsuccessful delivery—are excluded from this free returns program. Separate charges may apply under our full Return Policy.

What happens if my package is returned to sender?

A package may be returned to sender (RTS) because of an incorrect address, customer unavailability, or missing delivery access information. RTS packages are not covered by the free returns program for either the 30-day or 100-day guarantee.

Refunds for RTS packages

• Orders that qualified for free shipping: A $15 processing fee will be deducted from your refund.
• Orders with paid shipping: The actual shipping cost paid will be deducted instead of the $15 processing fee.

Having your order reshipped

Reshipment fees apply if you want the order sent again. Our support team will confirm the cost before proceeding.

Customs refusal or rejection

International orders returned because of customs refusal or rejection are subject to applicable return shipping and customs fees.

Please check your shipping address before checkout and review your order confirmation. If any details are incorrect, contact cs@tvape.com immediately. See our full Return Policy for complete terms.

Where are the 30-day and 100-day guarantees available?

Both the 30-Day and 100-Day Money-Back Guarantees are available for qualifying products in Canada and the United States only. Neither guarantee applies outside these countries.

What limits and exclusions apply?

The home-brand money-back program is limited to a maximum of two returns per customer.

TVape monitors return activity for potential abuse and may decline returns that fall outside the policy or reflect a pattern of excessive use. If a return is declined, our support team will contact you to discuss a suitable solution.

Can I return a used Puffco, PAX, or Arizer product?

No. Third-party brands such as Puffco, PAX, and Arizer are excluded from the home-brand money-back program.

These products follow our general 30-day Return Policy. Read our full Return Policy for complete third-party return conditions.

How do I start a return?

To request a return, contact our customer support team at cs@tvape.com.

Our support team will guide you through the return process and provide shipping instructions.

All returns require authorization before shipping. Please contact our support team before sending your product back. Once we receive your return, please allow up to 10 business days for processing. Processing may take longer during busy periods.

What if my product is defective or damaged in transit?

Contact cs@tvape.com for warranty assistance if your product arrives defective or develops an issue. Report accessories damaged in transit within 7 days of receipt so our team can arrange a replacement.

For complete eligibility, exceptions, and return-to-sender rules, see our full Return Policy.